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Terms of service

Terms of Service

Thank you for choosing our residential waste removal, home clearances, and garden waste removal services. Please read these terms and conditions carefully before using our services.

License and Insurance

We carry all licenses and insurance required for our business activity.

Waste carrier, registration number CB/DU449421

Services Provided

We provide residential waste removal, home clearances, and garden waste removal services in the UK. We do not deal with anything hazardous. Any rubble, general waste, loft rubbish, or other materials that we remove are disposed of in accordance with local and national regulations.

Booking and Payment

  • Bookings can be made by phone, email, social media or through our website.
  • We require payment at the time of service, unless otherwise agreed in writing.
  • We accept cash, bank transfers, and other payment methods as agreed in advance. We do not accept credit cards or cheques.

Cancellation and Rescheduling

If you need to cancel or reschedule your appointment, please let us know as soon as possible. We understand that unforeseen circumstances can arise, and we will do our best to accommodate your needs.

Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee. If we arrive at your location and are unable to perform the service due to reasons beyond our control, such as unsafe working conditions or inaccessible areas, you may still be charged for the service.

Liability and Insurance

We carry public liability insurance to protect against any damages or losses that may occur as a result of our services. We are not liable for any damages or losses that may occur as a result of our services, unless caused by our negligence or wilful misconduct.

We reserve the right to refuse service if we deem the working conditions to be unsafe or if the waste to be removed is hazardous or prohibited by law. If we are unable to perform the service due to reasons beyond our control, such as severe weather or access issues, we will make every effort to reschedule the appointment at a convenient time for both parties.

Warranty and Limitation of Liability

We warrant that our services will be performed with reasonable skill and care. However, we are not liable for any damages or losses that may occur as a result of our services, unless caused by our negligence or wilful misconduct. Our liability in any event shall be limited to the total amount paid by you for the services rendered.

We shall not be liable for any indirect, special, incidental or consequential damages, including but not limited to loss of profits or business interruption, arising from or in connection with the provision of our services.

Force Majeure

We shall not be liable for any failure to perform our obligations under these terms and conditions, where such failure is the result of circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, or natural disasters.

Intellectual Property

All intellectual property rights in our website, including but not limited to copyright and trademarks, are owned by us or our licensors. You may not use any content from our website for commercial purposes without our prior written consent.

Changes to Terms

We reserve the right to modify or update these terms and conditions at any time. Changes will be effective as soon as they are posted on our website. It is your responsibility to review these terms and conditions periodically for any updates or changes.

Complaints and Disputes

We take customer satisfaction very seriously, and we will do our best to resolve any complaints or disputes as quickly and fairly as possible. If you have a complaint or dispute, please contact us as soon as possible so that we can work to resolve the issue.

Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions or concerns about these terms and conditions, please do not hesitate to contact us.

Contact details